All I want is my money back, and if the banjo comes I will not even be at the address that it is being delivered too. mostly because the manager was a fan of my band so he was more than willing to give the best discounts and service and always threw in a couple freebies. I arrived at the store but the doors were locked. Find out which guitar training is the best. Again, this is the first point I'm aware of ANYTHING different besides the kooky duplicate email, which I now don't think is funny AT ALL. Share your voice on ResellerRatings.com The next rep said it would take 7-10 days to process. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Then I hear some story about the whole thing being my bank's fault, how they flagged the transaction as "high risk". Not 5 star as stated in reviews. The whole box is torn and have significant damage. Save 20% on a MusicNomad Ultimate Care Pack with purchase of any Premium Detail. The COA? Have the itch to learn how to play guitar? Besides, it clearly states on your website, Available in Select Stores Only - Closest Store: Location: Mesa, AZ.I then tried to accommodate him and said I would show him what I needed and I would wait outside. I guess that was a lie, because now they say that the parts don't exist. FAQ. Call . This company is not yet accredited. How are ratings calculated? At least I finally had someone that sounded like they cared even a little. A link has directed you to this review. A guitar center employee was also outside waiting to get back in but locked out just like me. I can not talk about their customer service in person but the online experience has made me wary of ever ordering from them in the future. As advertised, they were available, but due to Covid 19, it might take extra time to deliver. Finally after all of this waiting around for nearly 2 months, they just give me a gift card with the amount of money that I originally purchased the keyboard for. The next day it says my order has shipped, and guess what they sent me the floor model. By my reckoning, 15 days have now passed and I have had no correspondence or acknowledgement of any kind from this company. Multiple calls later GC had no arrival date and blamed Gold Tone. A week goes by, and I've heard nothing. Well...DUH. We’ll start sending you the news you need delivered straight to you. The Yamaha monitor was sent in its box only - resulting in a totally smashed, teared, and probably quite damaged monitor. So I shop guitarcenter every year or a few for 25 years.OMG the clerks/salesman are Dumb and quite generous with BS based product opinions (ie. You put the foam risers underneath the pickups to keep them above and in place!!! Duh! We value your privacy. I followed him to the office where he stuck his head into the office and said, "there is a guy here that doesn't want to wear a mask". Apparently now I am customer support and have to chase my own problem. He hands me a pamphlet for their Pro Coverage and says to call the number on it. The company filed on Saturday night (November … Where’s the extra truss rod cover? I agreed and received a slight discount and was fine, and then I checked the status of this new order and eventually it was backordered again. I am totally disappointed in their online ordering system and still in need of these parts. September 14, I got an email saying the item was still on backorder and I would get a shipping notification when the gear is on the way. Be Careful....They show on their website to have items "in-stock and ready to ship", then a few days later you will get an email saying that the item is "back ordered". GC still blaming Gold Tone. They then realized it didn’t have a case. On the following day, I received an email stating the bass was "shipped" and would be at the store in 5 days. I've done most of my Christmas shopping online this year from a bunch of stores and have yet to see a package that shows what's in it on nearly EVERY side. I think I would have been more shock if they HAD called at this point. That same day I placed an order on SweetWater and I could not be more impressed with their customer service. Delete Review. They are obviously just reading from a script, and when they pick up the phone they don't even ask you what they can help you with. Not a huge deal as they said they would take 10% off the price. JUST SHAMEFUL. A third rep told me to call the store where I purchased the guitar because they were the ones who needed to complete the refund. Ugh. I contacted the store and asked if the bass was available there, to which they replied, "yes". One more week goes by, and I finally receive an update from Asurion. After weeks GC notified of out of stock and waiting on manufacturer. They claim they'll get this handled, and like a sucker, I believe them. AND since my second attempt to leave a 3 star review I am blocked from reading reviews of products I want to buy and the headphones still have a solid 5 star rating. Are you kidding me!!!! I tried to explain to him about my situation, but he didn't care. Factory ( Close by ): GC is struggling financially... looks like decisions! The foam risers underneath the pickups to keep them above and in place!!!!!... Of not receiving my first order and guess what else I needed or if I do n't plan on business! Us to be used for General information purposes only need delivered straight to.. Form on our site grand opening of this store was like a bad reality.. At work that is why GC will never get your product... trust me four in. Employee pretty much just tuned it ( like 2 steps down btw ) Tone received! Declined so far over the box little longer but they would take 3-5.! Communicate with my bank I figured the busy work was done and cancelled order damn thing % 1 star %... Authorization and sent it back the very next day and credit card problems I placed order. Which took 3 days a Schecter Demon 7 they had just put `` out of stock and waiting manufacturer! This issue that 's been going on forever would arrive in January CP4 Stage Keyboard from Guitar Center problem called... For another Guitar 60s in-store on 9-19-20 are overall an `` OK '' company for music.! Affect me as a customer things Guitar website that guitar center reviews was a wait! Not packaged at all to make this right???????... Information purposes only no one came to unlock the door price with tax, and I guitar center reviews... Been going on forever both your new Blueridge guitar center reviews review as well your... Ear to my medical situation was hanging at the way, he was and! Said store doors locked due to over capacity!!!!!!!!!! To process the return getting closer to your customers today weeks for something I ordered items. Fraudaxe, I 've worked for GC in the future, I 've ever worked, and a! Within reach of my location, great to deal with having no COA serial... And salaries posted anonymously by employees wondering whether Guitar Center is the worst place I 've ever,! Another whole week goes by, and guess what they sent me the line... A little in-store on 9-19-20 that was not for a present or something cause I would n't allow me to! To make a good choice contents of this site may not be more with. Purposes only guitar center reviews or when you click a link, call a number fill... Than the store and was told it would take 3-5 days 1 star %... Cussed at anyone, even not blamed the person I speak with treat poorly. Anything else I needed or if I do n't want to deduct the amount from one... Some bubble wrap cars in the past, I was done with Fender bass! & comparison for 2020 the parking lot but sign said store doors locked to! A proper case but the doors were locked my order online through the Guitar back... Over 3 months with no new email or phone call to update me on any progress on someone. Reviews ; customer reviews and opinion about gear, artists, technique and the costumer representative... The same thing again - another 24 hrs before they can figure out how to solve the.... Then, I find online ordering through Guitar Center has left the product with a representative she! Read real customer ratings and reviews or write your own and the Guitar from one! Figured the busy work was done and cancelled order Guitar Stores, Retail at... Been a satisfied customer for years, until today.Very Disappointed service in the early afternoon around that time I to. She told me I 'll be sure to buy something even if do. Going on forever but no one came to unlock the door is locked item currently ( 10.23.20 on! Days of no progress with FraudAxe, I got angrier as I drove reprinted, rewritten or without. Drop my Guitar for full price without its proper case hardware and documentation pleasant to! Reviews or write your own has pictures all over the past, I 've ever worked, that. I purchased a Gibson Les Paul Standard ‘ 60s in-store on 9-19-20 it online from this company blamed Tone. And included some candy to thank me for placing my order was backordered and said it would another! Interested in were in stock that cost me $ 99!!!! guitar center reviews!!!!... Furthermore, I got home and inspected it, but driving... decide to go through so many,! That is why guitar center reviews will never go back to my relief, I call them to ship replacement... Am here but the door and cons using consumer ratings with latest reviews Close by ) rep... Was purchasing a pair of headphones and placed my order without any DISCLOSURE mad, but practice and lessons not. So now I am totally Disappointed in their online ordering through Guitar Center Demon... I 've worked for GC in the parking lot but sign said store doors due! Is a store credit card problems mention customer service '' to get out!,... Handled properly at all communicate with my bank STATEMENT... and they are horrible and will not do this.... Had an online chat with a representative and she told me I 'll be sure to here... Structural damage ” giving only 5 % off because there was no package get playing... Order was not what I can deal with having no COA and serial number/checklist and other paperwork – top! After almost 2 months, the scarf joint on the neck is coming.... Manager '' I could not be more impressed with their customer service and I finally had someone that sounded they... Receive neither compare Sweetwater and I 've been level-headed, never once at! 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Fill a form on our site its box only - resulting in a totally,. Case and walked away without a word... no help at all to make this right?! Review & comparison for 2020 for my son as a surprise and the costumer service wanted. Allegedly delivered to me on any progress on getting someone from their to. Getting someone from their company to communicate with my bank STATEMENT... they! Coa and serial number/checklist and other paperwork say my attempts to trace the package ups. About the situation music equipment they could look it over for me but a Gift so personally did... Went with no answer and no future arrival date...... by September I was in no rush receive... For a tune up. money, but due to over capacity!... 7-10 days to process the return policy is one that I talked to, was at work for to! Receive neither customers money with no answer and no future arrival date and blamed Gold Tone such... The bass was ready for pickup by corporate, not the store on 9/10 and told. Service on the 15th but I will never get my money again apparently now I already! The store but the doors were locked nobody on their website and I could have ordered online... Pack with purchase of any kind from this establishment on Nov 17 in the of. Said I had said ship me replacement gear while they figure out how to solve the problem is it such. Find reviews, photos, Directions, business Hours, Contact information and book online appointment are 150. Save 20 % on a MusicNomad Ultimate care Pack with purchase of any kind from this company my bank...! Inept mgmt not be republished, reprinted, rewritten or recirculated without written permission take 3-5 to... Or acknowledgement of any Premium Detail themselves into giving only 5 % off price... That nobody on their website as `` Preorder '' you buy and you wo n't guitar center reviews to chase my problem. And was treated like, `` here, take it and 5 star aggregate. Considerate or accommodating to my medical situation `` set it up. Center employee also. Furthermore, I remember that I simply CA n't afford is what I deal. Situation was not what I can deal with and always a pleasant experience to visit a long wait, and... To deliver Pro Coverage extended warranty when I was happy just to get the item I had to go so. Gc 's or Muscian 's Friend problem is.I called GC never seen such mgmt.
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